Your satisfaction is our goal. If you are not satisfied with your purchase, please be sure to contact us by email at info@vanitii.com in the first instance. Unauthorized returns will not be accepted. All returns of mirrors must have original packaging and accessories.

Returned items will be returned to our overseas warehouse,address will be send. all shipping costs will be borne by the buyer. Our refund will be credited to your account within 5 business days after receiving the goods. 

Helpful Hint:

1. We recommend shipping packages back using Fedex Flat Rate shipping with a tracking number for convenience, as we are not responsible for lost packages or stolen packages. Without proof of receipt and delivery, we will not issue return credit. You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.

2. Returned items must be have the original package & accessories. Defective items must be reported with Email within 3 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 7 days of receiving your package. Report email: info@vanitii.com 

3. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address. When delivered, the unauthorized rejection is not allowed, and the cost of unauthorized rejection/return will be borne by the buyer.

Refund: (This policy suitable for parcel package order only)

1. If the returning is due to our problems (Such as: Incorrect products, Quality problem of products), we will provide a full refund for you;

2. If the returning is due to buyer’s problems (Such as: Don’t like/want, Order wrong product/size ), we will remove $20 from your refund as loss of freight and handling fee, and you must contact us for returning within one month of receiving.

3. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and will automatically be applied to your original method of payment, within a certain amount of days.

4. If you have any problems with order/products/payment, please contact us first. If you return the items without contacting us, or if there is no reason to dispute, we will not ensure your refund and make a complaint according to the policy.

You can cancel your order/item within 2 hours through our customer service email (info@vanitii.com). For more than 2 hours, there's no guarantee that we can cancel the order.

If you want to change order before shipping out, you will be charged for $5; Once your order has been shipped out, we will not be able to change/cancel it for you.

After the order is shipped out, if you need to exchange it for the same item, send us an email at info@vanitii.com for the Return Info.

Reserved Rights Regarding Returns:

We reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
1. An irregular or excessive returns history.
2. An irregular or excessive returns history.
3. Potential fraudulent or criminal activity.
The incorrect items sent to us will be discarded upon receipt.

Failed Delivery & Return Policy

If a delivery fails due to the recipient being unreachable, providing incorrect contact information, or refusing the package, the order may be returned to us by the shipping carrier.

In such cases, the customer will be responsible for:
- The original shipping cost (even if the order qualified for free shipping)
- Any return shipping fees charged by the courier
- Any additional fees incurred (such as storage or re-delivery charges)

These charges will either be deducted from the final refund amount (if a refund is requested) or must be paid before we arrange re-shipment.

Please ensure that your contact information and delivery address are accurate and that someone is available to receive the package during the delivery window.

If you have any concerns or special delivery instructions, please contact us immediately after placing your order.

By placing an order with us, you agree to these terms.

Excessive Returns: 

Our Customer Protection Team also handles situations in which a customer return history may be indicative of fraudulent activity . In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to stop the service. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all customers across the globe.